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(845) 524-3586
  • Monday through Friday 8:00am to 5:00pm EST
  • Shipping Policy

    Shipping Options

    We currently offer these shipping options within the contiguous United States:

                                        Contiguous U.S.                                         

    Standard Ground    3-8 business days

    2nd-Day Air              2-3 business days

    Next Day Air            1-2 business days

     

    Most orders will arrive within the times given above. However, please be aware that the times listed are averages. Due to circumstances beyond our control, some shipments may take longer.

    Our goal is to process all orders as soon as possible. Please allow 1 or 2 business days to process your order prior to shipping. Orders are processed and shipped during regular working hours (Monday through Friday 8:00 AM–5:00 PM ET, excluding postal holidays). If we encounter any problems processing or shipping your order, we will contact you within two business days.

    Shipping Costs

    The cost for shipping is based on the items ordered and will vary from order to order. Available products, shipping rates, and fees may vary depending on the delivery address for your order.

    The total shipping charge is based on the weight of each item being shipped. You can calculate the shipping charges by visiting UPS.com or USPS.com and entering the total shipping weight of your order from Origin Zip Code 12549. If you prefer, you may contact our office for assistance before you submit your order.

    In some cases, the shipping charge may not be calculated or correctly calculated at time of checkout, and we will advise you via e-mail of the final cost or additional shipping cost of your order for approval before we ship. Please contact us for further information.

    Shipping Details

    Shipments are delivered by package carriers, such as FedEx, UPS (United Parcel Service), or USPS (United States Postal Service).  Large orders are shipped by Common Freight Carriers.

    Kingdom Support Services, Inc. (“KSS” or “we”) reserves the right to hold any order for a security review. If your order is affected, you will be notified within two business days.

    Incorrectly entered addresses or changes post-shipment may delay delivery and incur penalty fees. Please enter address information in the appropriate boxes, and double-check for typos and other errors.

    Multiple Delivery Addresses

    If you need to send items to multiple addresses, please place separate orders for each address.

    Commercial Mail Receiving Agency (CMRA) Addresses

    If you’re a private-mailbox-holder (that is, you use a local commercial mail receiving agency), please do not use “Box” for your mailbox number; instead, use # or PMB. This will help make sure that your address is not mistaken for a P.O. Box, and that orders can ship to you via means other than the UPS.

    Large Orders

    For orders containing large quantities shipping to a single address, please e-mail or call during Monday through Friday 8:00 AM–5:00 PM ET.

    Any Item Over 150 pounds

    Any item that weighs over 150 pounds requires special handling.  We will contact you as quick as possible to determine additional shipping costs.

    Overdue Delivery

    Items generally ship within 1 or 2 days of placing the order. On occasion, the item may be out of stock. If you have not received your order in the time expected, please contact one of our support representatives Monday through Friday 8:00 AM–5:00 PM ET.

    Order Cancellations

    Unshipped items can be canceled as long as they were not customized specifically for your order. Approved refunds will be processed within 7 days via original payment method.

    International Shipping

    This website is not intended for use outside the United States. For international purchase or shipping, please contact us directly.

    Replacements

    The above terms also apply to the shipment of any replacement that might be shipped if there is a problem with the original shipment. Title and risk of loss transfer to us upon receipt at 400 Red Mills Road, Wallkill, NY 12589. Please contact us for further information.

    Terms of Service

    Please also review our Terms of Service, which governs your purchases and use of this website.